Help & FAQ

Everything you need to know about booking with DoctoLink.

How does booking on DoctoLink work?+

Search for a doctor by city, specialty, or name. Pick a visit reason and a real available time slot, then confirm. Robbi takes care of the rest — including notifying the clinic and sending you a confirmation.

What is Robbi confirmation?+

Robbi is the assistant that talks to clinics on your behalf through the DoctoLink Connector. Every booking includes a verification step so you (and the clinic) get an end-to-end audit trail.

Can I cancel or reschedule an appointment?+

Yes. Open your booking from the confirmation email and choose Cancel or Reschedule. Robbi will release your slot automatically and notify the practice.

How is my data protected?+

DoctoLink only shares the minimum data needed to confirm your booking with the clinic. All Robbi actions are logged in the Connector for traceability. We comply with GDPR and German medical data regulations.

Which cities are covered?+

Today: Berlin, Hamburg, Munich, Cologne, Frankfurt, Stuttgart, and Hagen. New cities and specialties are added regularly.

Do I need an account to book?+

You can browse without an account, but a quick sign-in is required at the confirmation step so we can send you your appointment details.

Email support

Reach our team Mon–Fri, 9–18 CET.

Chat with Robbi

Quick answers about your booking, 24/7.